Amazonia

Update: It's back up.

Email exchanges with Amazon regarding my review of Mrs. O'Beirne's book.

01/11/06 08:04:46
NAME: Gen. JC Christian, patriot
ORDER ID:
ITEMS:

COMMENTS: I wrote a review for Kate O'Beirne's "Women Who Make the World Worse" yesterday. It hasn't been published yet, but other, more recent, reviews are showing up. I tried to repost the review, but received the message that I've already reviewed this book.

Their response:

From: "Amazon.com Customer Service"
Subject: Your Amazon.com Inquiry

Greetings from Amazon.com.

I'm sorry your review of Women Who Make the World Worse" yesterday has not yet appeared online. It appears that the review was inadvertently withheld in processing.

I have now reinstated the review, and it will appear on our web site soon. We appreciate your patience in this matter, and look forward to reading your next review submission.

Thank you for contributing to the Amazon.com community.

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Kabir
Amazon.com Customer Service

My review was posted and received over 4000 "This review was very helpful votes from readers." Thanks to a call from John Amato of Crooks and Liars, it eventially became a "Spotlight Review." Then, suddenly, it was gone. I asked them why.

NAME: Gen. JC Christian, patriot
ORDER ID:
ITEMS:

COMMENTS: Why was my review for "Women Who Make The World Worse removed?

Their response:

From: "Amazon.com Customer Service"
Subject: Your Amazon.com Inquiry

Thank you for writing back to us at Amazon.com.

I have reviewed our previous correspondence and your account.

I sympathize with your frustration in this matter. However, please understand that the information provided in our last message correctly represents our policy at this time.

As my colleague previously mentioned, it appears that the review was inadvertently withheld in processing.

We have reinstated the review, and it will appear on our web site soon. We appreciate your patience in this matter, and look forward to reading your next review submission.

Thank you for your understanding. We hope to see you again at Amazon.com.

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Jeremy S.
Amazon.com Customer Service

That didn't make sense to me. The review had been posted and spotlighted, and then removed. So I wrote them again.

To: "Amazon.com Customer Service"
From: Gen. JC Christian, patriot

My review was published after your previous email. It was even spotlighted. Now it's gone.

Their response:

From: "Amazon.com Customer Service"
Subject: Your Amazon.com Inquiry

Thank you for writing to Amazon.com with your concerns.

Your review of "Women Who Make the World Worse : and How Their Radical Feminist Assault Is Ruining Our Schools, Families, Military, and Sports" has been approved for posting and will appear on our web site soon.

As you know, customer reviews are an integral part of our site, and it is important to us that they continue to communicate our customers' opinions about the items that we offer.

The short delay before posting these reviews on our site provides our editorial staff with the opportunity to check them for inappropriate language. Reviews are usually posted online within 5 business days of the submission date.

On occasion, our review database undergoes routine maintenance, which can delay the posting of reviews. When this happens, you can expect to see your reviews online within 5-10 business days.

Thank you again for taking the time to write to us.

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Marc Lubinski
Amazon.com Customer Service